Frequently Asked Questions
Download our app for free and simply enter your name and email address to sign up. Additionally, you can sign up and learn more about our monthly subscription charging plans here: nextlevelcharges.com
No. Our app only works with the NEXTLEVEL network of chargers.
Your subscription plan will be automatically billed at enrollment. Your monthly recurring billing date will be the same day each month. However, if you purchase your plan on the 29th, 30th, or 31st of the month, your next billing date will be on the 1st of the following month.
Your subscription will commence immediately once payment is processed.
At the current time, we only allow use of Visa and MasterCard gift cards with our service.
You may upgrade or downgrade your NextLevel subscription plan at any time at nextlevelcharges.com
Your Free Trial includes 30 kWh, which you can use within 7 days from when you sign up. You will be automatically charged the monthly fee for your subscription plan either after consuming the free 30 kWh or after the 7 day trial expires, whichever comes first.
30 kWh is equivalent to about 105-115 miles range. Mile ranges are estimated based on the assumption of 3.5-3.9 miles/kWh energy efficiency.
If you exceed the 30 kWh Free Trial during an active charging session, you will automatically transition into your plan, and you will be billed for the following:
1. The monthly subscription fee
2. Any charging amount that exceeds the Free Trial allowance, subject to the terms of your charging plan
Upgrade: Upon upgrading, your new monthly billing date will be changed to one month from the upgrade date. NextLevel issues you a pro-rated credit calculated using the percentage of unused days in your plan month. This credit is applied to your first monthly payment of your upgraded plan.
Downgrade: For downgrades, the adjustment will go into effect in the next billing cycle and no refunds will be provided for the remaining days in a billing cycle after downgrade or cancellation of a membership.
You will need to cancel your subscription and the other person will have to enroll in the program. Plans cannot be shared amongst users at this time.
You can cancel at any time by going to evcs.com/account or by clicking "subscription plan" in the app. Your plan will be active until the end of the billing cycle. You will not be refunded for any remaining days in the cycle.